- Business shippers and consignees
- Manufacturers and distributors
- Eligible freight brokers and 3PLs
- Motor-freight loss, shortage, damage, or delay
- Claims the carrier accepts by email
Self-service freight claims workflow for logistics teams
File and track freight loss and damage claims—without replacing your claims team.
Part370 helps business shippers and logistics teams prepare consistent claim packages, submit mutually approved email-eligible motor-freight claims, preserve the transmission record, and monitor carrier-response milestones.
Not a carrier, insurer, law firm, or consumer parcel-claims service. Your team controls every filing and material decision.
Illustrative claim recordP370-84729106
Carrier acknowledgedClaimed amount$2,840.00
✓
Part370 intake completeEvidence manifest recorded
✓
Transmitted to carrierApproved message and attachments preserved
03
Carrier acknowledgment receivedCarrier reference: CLM-20691
Next carrier-response review24 days
Illustrative workflow — not a customer result or recovery promise
Fit checked firstScope and authority reviewed before live files
Explicit authorizationNothing is filed without customer approval
Governed workflowRoute, evidence, and authorization checks stay visible
Know the scope before documents move
A focused motor-freight workflow—not a claims system for everything.
Customers attest each claim's eligibility and claimant authority, review the approved carrier destination, and confirm evidence readiness before authorization.
- UPS, FedEx, or USPS parcel claims
- Passenger baggage or personal injury
- Household-goods moving claims
- Ocean-only cargo or insurance claims
- Carrier-portal-only claims in the current platform scope
Deadline indicators are informational.
Actual deadlines can depend on the carrier, bill of lading, transportation mode, contract, shipment facts, and applicable law. Part370 does not provide legal advice.
Document preflight
Know what the platform needs before you import a backlog.
Validation surfaces missing evidence and route requirements before a claim can reach authorization.
- Carrier and PRO or shipment number
- Bill of lading
- Delivery receipt or proof of delivery
- Commercial invoice or evidence of value
- Exact amount demanded and calculation
- Damage, packaging, label, and pallet photos
- Freight invoice and payment evidence
- Repair or replacement estimates
- Inspection reports and carrier correspondence
- Mitigation, salvage, or credit records
Use the authenticated workspace for live claim documents.
Onboarded customers upload evidence through their tenant-scoped Part370 workspace. Do not email sensitive claim files to the public contact address.
A controlled path from backlog to tracking
A practical workflow for the claims team you already have.
Part370 removes repeatable administrative work while keeping professional judgment exactly where it belongs.
01
Upload claim data and evidence
Authorized users import a CSV and evidence ZIP or upload documents per claim. Validation identifies missing evidence and route requirements.
02
Review and authorize
Your team reviews the claim data, demanded amount, destination, and attachments. Nothing is submitted without explicit authorization.
03
File, track, and act
Part370 transmits approved email-eligible packages, preserves the event record, processes matched carrier replies, and surfaces customer action items.
One chain of custody, three distinct events
“We received it” must always say who “we” means.
Part370 separates its own intake record from carrier transmission and carrier acknowledgment so the customer never sees false certainty.
01
Part370 intakeInformation received
Part370 has received the batch or claim data for review. This does not mean a claim has been sent to the carrier.
02
Carrier transmissionApproved claim transmitted
The authorized claim package was sent to the carrier destination, with the message and attachment manifest recorded.
03
Carrier acknowledgmentCarrier receipt confirmed
The carrier has acknowledged the claim or supplied its own reference number. This is distinct from a Part370 confirmation.
Each working claim record is designed to preserve a Part370 claim ID, file manifest, transmission history, carrier destination, events, and carrier reference when one is received.
Founding design-partner program
Start with a defined evaluation, not a platform migration.
Part370 is onboarding selected design partners to evaluate the self-service workflow with a mutually defined set of approved, email-eligible claims. Customer users upload, review, authorize, and work exceptions in their own tenant-scoped workspace.
Ask about a product walkthroughDesign-partner access
Defined evaluation scope
- Tenant-scoped customer accounts
- CSV and controlled evidence upload
- Carrier-route and evidence preflight
- Customer-controlled filing authorization
- Carrier-response tracking and customer action queue
Clear ownership
Automation handles the repetition. Your team keeps the judgment.
- Claim-data and evidence validation
- Governed email submission after customer authorization
- File manifest, transmission, and event history
- Carrier-response processing and action-queue creation
- Payment and recovery records
- Claimant authority, data accuracy, and evidence
- Carrier route and every filing authorization
- RFI, rebuttal, and offer responses
- Payment recording and claim closure
- Settlement, legal, and escalation decisions
Straight answers
Know what Part370 does—and where your team remains in control.
Who is Part370 for?
Part370 is a business-to-business, self-service workflow for shippers, consignees, manufacturers, distributors, and eligible 3PLs whose teams manage motor-freight claims that the carrier accepts by email. It is not a consumer parcel-claims service.
How does design-partner access work?
Part370 is onboarding selected design partners through a written, bounded evaluation. The agreement defines users, approved routes, evaluation scope, pricing, support, and whether live filing is enabled. No claim is transmitted until an authorized customer user approves it and the platform's filing controls pass.
Does Part370 replace our claims team?
No. Part370 gives the claims team a governed workspace for repeatable intake, evidence checks, filing authorization, response tracking, and customer action items. The customer retains every material claim, response, settlement, and escalation decision.
What counts as successfully filed?
A Part370 intake confirmation, carrier transmission, and carrier acknowledgment are separate events. A sent message alone is not presented as carrier acknowledgment. The claim record shows which event occurred and the evidence supporting it.
Does Part370 calculate a guaranteed deadline?
No. Milestone indicators are informational. Filing and litigation deadlines can depend on the carrier, bill of lading, transportation mode, contract, facts, and applicable law. Part370 does not provide legal advice.
How should we send live claim documents?
After onboarding, authorized users upload claim evidence through their authenticated, tenant-scoped Part370 workspace. Do not email sensitive claim documents to the public contact address.
Does Part370 guarantee recovery?
No. Outcomes depend on the evidence, carrier, contract, claimant authority, and shipment facts. Part370 provides an operational workflow and documented record, not a recovery guarantee.
Start with a product walkthrough
See whether Part370 fits your claims operation.
A short session can cover your existing workflow, claim volume, email-eligible carrier routes, and the design-partner evaluation.